Award: Gold
Category: Provident Fund
AIA
AIA

AIA Hong Kong and Macau is a subsidiary of AIA Group. AIA Group was established in 1919 and began its operations in Hong Kong in 1931. Over the years, AIA Hong Kong & Macau has been leading the industry with its forward-looking vision, offering customers the most appropriate protection and financial solutions, and meeting their needs and aspirations in different life stages. Guided by its steadfast belief in “creating shared value” for different stakeholders as well as the society, AIA Hong Kong & Macau is committed to playing a leading role in driving the economic and social development of Hong Kong and across the Asia-Pacific region, fulfilling its commitment to the economy and community, helping people live healthier, longer, better lives.

Over 3 million customers, with the largest number of policies

  • Has the largest number of policies in Hong Kong1, serving over 3 million customers2 . Approximately one in four medical insurance policyholders is an AIA customer3.

Multi-channel distribution and professional team

  • Close to 15,000 financial planners4 and a devoted team of front- and back-end staff strive to deliver excellent service and operating efficiency.
  • Focused on “Premier Agency” strategy to enhance talent development. Founded AIA Premier Academy in 2011 to recruit and cultivate high-calibre young talent.
  • Built long-term partnerships with Citibank, China Construction Bank (Asia) and Public Bank (Hong Kong), to provide customers with convenient and suitable insurance services through their extensive banking network5.
  • Provides a comprehensive range of products and services to different customer segments through large-scale and established Independent Financial Advisors.

Over 80 products with well-rounded services

  • Offers customers a wide selection of over 80 products to meet their protection and financial needs – ranging from individual life, group life, accident, medical and health, mandatory provident fund, personal lines insurance to investment-linked products with numerous investment options; dedicated to providing superb product solutions to meet the financial needs of high net worth customers.
  • The game-changing “AIA Vitality” programme offers instant premium discounts or extra cover and rewards customers for pursuing healthy lifestyles.
  • Innovative digital platforms facilitating a convenient, customer-oriented experience.

1Provisional statistics of the Insurance Authority on Hong Kong long term insurance business from January to December 2017. The policies refer to the Direct Inforce Business of Individual Life and Annuity (Classes A & C) and Other Individual Business (Classes B, D, E & F).
2AIA Hong Kong internal data (as at 31 March 2018)
3The Hong Kong Federation of Insurers’ 2015 position paper on the Consultation Document on the “Voluntary Health Insurance Scheme” and 2015 AIA internal reference data based on persons insured. AIA commissioned GfK Hong Kong to conduct a survey on medical expenses in Hong Kong in April 2015.
4As at 31 March 2018
5The banks herein are authorised distributors and agents of AIA Hong Kong.